---
title: "Support"
description: "How to reach us, and what to send with a question"
canonical: "https://inference.boundless.network/support"
last-updated: "2018-10-20T01:46:40.000Z"
---

# Support

How to reach us.


Email [**support@boundless.network**](mailto:support@boundless.network). Replies come from a human.

## What to include

- Your account email
- The model ID and a request timestamp (or request ID if you have one)
- What you expected vs. what happened

## Common requests

- **Top up credits.** Team admins top up from the [billing page](/billing) in the console, by card where that is enabled or by requesting an invoice. Email works too: tell us an amount and we add the credits.
- **A model you need.** Tell us which one and what for.
- **Billing questions.** Every charge is recomputable from your request log and the [rate card](/docs/pricing). If a number looks wrong to you, we want to know.